Level 3: 工具 bi (business intelligence)rpa (robotics process automation)语义智能process miningneural search Level 2 业务: crm (Customer relationship management)erp (Enterprise resource planning)Mes (Manufacturing execution systems)srm (Supplier relationship management)hrm (Human resource management)frm (Financial risk management) Level 1: 平台 SaaS (Software as a service)PaaS (Platform as a service)